If you wish to return faulty or damaged Product, New Zealand Mint will gladly repair, exchange or refund the original price in accordance with the following process:
The product was purchased online through our Website.
The Product was purchased within 6 months of faulty date.
You must notify New Zealand Mint Jewellery including the reason for the requested return by email firstname.lastname@example.org or please call New Zealand Mint directly prior to sending the product/s back.
You must provide a "proof of purchase", being either an invoice, bank statement, email confirmation from New Zealand Mint or delivery note.
New Zealand Mint will then refund the Price to you in full, replace the Product or exchange for a different Product.
Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by New Zealand Mint.
However, please allow 14 days from the day you return the Product for your account to be credited.
Exchanges are only possible if the item is available. New Zealand Mint can only exchange faulty items for the same item in the same style, subject to availability. If you wish to exchange, please make your request clear when you contact New Zealand Mint.
Please note that, product purchased from New Zealand Mint Stockist are to be returned to the Stockist and not New Zealand Mint Head Office.