Terms of Use

Currency

Transactions are invoiced in the 'currency selected' based on your location. New Zealand orders will be invoiced in $NZ, all other orders will be invoiced in $US. 

New Zealand Sales Tax (GST)

All sales to persons outside New Zealand (NZ) are exempt from New Zealand Goods and Services Tax (GST). For NZ domestic sales, all products of 99.5% pure metal or higher (gold and silver coins, medals and bullion) are exempt from GST 

Duties, Taxes and Customs Clearances

You may be subject to import duties, taxes and customs clearances levied by your country or other overseas authority once a shipment reaches your country. These charges are not included in the price. You should contact your local customs office for further information on applicable duties, taxes, restrictions and fees. NZ Mint takes no responsibility for the payment of these duties, taxes, restrictions or fees.

Payment Terms:

We accept the following payment types: Visa, MasterCard and Paypal.
Transactions are invoiced in the 'currency selected' based on your location. New Zealand orders will be invoiced in $NZ, all other orders will be invoiced in $US. You will need to submit your credit card details at the time the order is placed on the website and a confirmation email will be sent confirming your order. You can also view an invoice on your account profile at www.nzmint.com under your order history.

You authorise www.nzmint.com to debit the order value amount from your nominated credit card.

If your nominated credit card is declined by your financial institution, we will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements.

We may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the Order and contact you to inform you that your Order will not be processed. We may process this Order or further Orders if you make a payment

Purchases of some high value products cannot be made by Credit Card. Our preferred method of payment for these is via bank transfer.

Bank Transfer

Payment for Bank Transfer purchases must be received within 7 days of order. Payments not received within 7 days will result in cancellation of the order - without notice. 

Availability

Please note that quantities of merchandise available for sale from this site are limited, so merchandise may become sold out. If this should occur and the merchandise is not available on back order, NZ Mint will promptly refund any payment which it may have received for merchandise that is unavailable. In this case, NZ Mint will email confirmation of credit refund.

Prices of products, services, delivery and other charges displayed on this website are current at the time of issue but may change at any time and are subject to availability. The availability of products and services may change from time to time. In the event a particular product is sold out, NZ Mint reserves the right to either process partial orders and make refunds or return orders in their entirety. NZ Mint retains title to the products you order until you have made payment in full for those products.

Ordering Goods

Orders can only be placed by people legally able to engage in a contract. Any order placed by you via the NZ Mint website is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified at the time you place your order. NZ Mint reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order and a failure in your payment. 

Your ability to purchase products and services from the NZ Mint website may be terminated at any time by NZ Mint without notice. The products and services offered for sale are available only to individuals who can make legally binding contracts.

Order Notification

Upon receipt of your order, NZ Mint will issue you with an email notification shortly afterwards listing the items ordered, the total product and shipping charges, delivery address and shipping carrier. This will not include any customs duties, local taxes or bank fees. The order notification is a confirmation that we have received your order, not a confirmation of acceptance or processing.

Shipping

New Zealand Mint deliveries must be to a physical residential or business address, unfortunately we do not deliver to Post Office Boxes. Please include a day time telephone number with your delivery details in case we need to contact you. All orders are sent from New Zealand Mint during normal New Zealand business hours.

New Zealand Mint reserves the right to limit quantities and may discontinue accepting orders at any time. NZ Mint reserves the right to accept or reject orders in any combination or option(s) it determines to be in its best interest.

You may be subject to import duties, taxes and customs clearances levied by your country or other overseas authority once a shipment reaches your country. These charges are not included in the price and not the responsibility of New Zealand Mint. You should contact your local customs office for further information on applicable duties, taxes, restrictions and fees.

Incorrect Customer Information

NZ Mint is not responsible for any customer input errors and/or typographical errors in your name or address when you enter it in the shopping cart or on your mail order form.

The customer is responsible for verifying all information is correct before submitting an order. When you receive your automatically generated email invoice (this is generated when you submit your order), be sure you read it and if you find any errors, contact us immediately by replying to the return address in the email.

We use the address you give us when you place your order. This shows up on the delivery details of your invoice if the address is different from the customer's address. We verify that the address given on your order matches the address on the shipping label before printing the shipping label and affixing it on your package.

If you have a typographical error, such as a wrong house number, apartment number, street name, and the like and do not contact us before your order is shipped, NZ Mint cannot be held responsible if your order is shipped with the incorrect information on the shipping label and you do not receive the package. We have no way of knowing a name/address is incorrect due to such an error, neither does the Postal Service of your country.

NZ Mint will endeavour in all cases to have returned any shipment that is not delivered, but if this is not possible the responsibility and onus remains with the purchaser.

If for any reason an order is returned to us with an incorrect address, customers are responsible for paying the postage costs to send it to the correct address once we receive it back. If we receive your order back as undeliverable, we will verify the address you gave us is on the shipping label and you will be contacted via email. Payment for the postage to resend the package to you will be due within seven days of sending the email. No refunds will be given if this occurs.

Returns

New Zealand Mint is dedicated to providing quality products and services to our customers. We hope you will like what you have ordered, but if something isn’t right, please let us know.

New Zealand Mint trades under the regulation of the New Zealand Consumer Guarantees Act.

The act states that goods must be of acceptable quality and match the description that we have given you.  New Zealand Mint will repair, exchange or refund the original purchase price, any faulty or damaged goods that have been purchased online through our website, where the fault or damage is articulated within 14 days of receipt of the order.

In the case of returns, please complete the returns form that came with your order and email to coins@newzealandmint.com

Please make your product selection carefully. In line with the Consumer Guarantees Act, New Zealand Mint is not obliged to refund for Change of Mind purchases. Unfortunately, you are not entitled to a refund where you have buyer’s remorse, or you subsequently find a cheaper price elsewhere.

Jurisdiction

NZ Mint Limited is based in Auckland, NZ and operates under NZ business law. The normal laws of international commerce apply to international transactions. Any disputes will be held under NZ Law in a NZ Court of Law.

Copyright

All text, graphic representations, photographs and videos on this site remain the property of NZ Mint.

Text contained within this website may be reproduced, provided that:

·         It is not sold.

·         A copyright acknowledgement to NZ Mint is included.

·         The content is not changed.

NZ Mint retains the right to ask you to stop using copyright material belonging to NZ Mint for any reason.

To use graphic representation, photographs and videos from this website, please obtain written permission.

Distributors with access to images for brochure reproduction may assume inferred consent for use of those images.