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Can I change my order?

Prior to shipping, if you have any questions please contact us at For changes or cancellations to confirmed orders please contact us. We reserve the cancel orders at our discrection only. For more see this page.

When will I be charged?

You will be charged for your purchase at the time your order is received by the website. Please Note: Your order may show as 'unfulfilled' in your account until the item has been fulfilled/shipped (you will receive a notification confirming shipping once the item is out for delivery). If your order has not shipped within 8 days of purchase, please check the relevant product page, as there may be an associated shipping delay. Or contact us at for more.

I have received an incorrect, incomplete or faulty item.

Here at New Zealand Mint we are committed to providing quality products and service to our customers. If your order arrives incomplete, incorrect or faulty for any reason then please contact us at 

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What do I do if I forget my password?

You can reset your password easily via the "Forgotten password" link on the Log in page.


How can I write a product review?

We love to hear your feedback, and you can place a review easily on each coin product page.

How can I unsubscribe from emails?

The bottom of all New Zealand Mint emails will have an unsubscribe option that you can click through to remove yourself from our emails.

I don’t seem to be receiving my emails from you.

If you haven't received an email from us before, we may get pushed into your Spam folder the first time we email you as your email provider won't recognise us as a friend of yours. You'll just need to make us a safe sender via your address book to ensure we make it into your inbox.

Can’t find what you’re looking for? We are more than happy to help. Please get in touch with us via our contact page and we will get back to you as soon as we can.

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