Item Status Says 'Unfulfilled' or Awaiting Delivery? Read on!
This page is designed to update you on the status of your unfulfilled order, and list any items that may be affected by delayed shipping due to COVID-19-related issues*. Please bookmark this page for order updates+.
The following items are affected by CURRENT shipping delays (as stated on the relevant product/information page):
If your order contains one of these items, please refer to the shipping times below to determine when your order will ship. i.e. if one product from your order is shipping in April, and one is not shipping until late June, your order will not ship until June, as our policy is to send orders out only once all items can be fulfilled.
● ANY PURCHASES MADE AFTER 17 AUGUST, 2021 WILL NOT SHIP UNTIL AT LEAST 22 SEPTEMBER, 2021 DUE TO CURRENT COVID-19 RESTRICTIONS. Please this page for more.
Note: These order dates are a guide only and are subject to change.
My item is saying 'Unfulfilled' in my Customer Account, what does this mean?
Unfulfilled status simply means an item is yet to ship. If you have received an email confirmation this is your assurance that your order has processed and is queued**. If you cannot see a notification regarding an order you believe you have purchased, please check your spam/promotions inbox. Or, submit a request here.
When will my order ship?
This will depend on whether your order contains an item on back-order. An item on back-order will have a notice on the product page/image and a popup will appear at the time of purchase. If the item is in stock, it will usually ship in 4-8 days from receipt of the order.
However, patience is requested if your order has not shipped within 4-8 days and it doesn't contain one of the items mentioned above, as sometimes we experience large order volumes which we work hard to clear as soon as possible.
*While we take every care to ensure all items are ready to ship, sometimes port delays/sudden COVID-19 restrictions can push out delivery estimates in cases where we are awaiting packaging components/restrictions to ease.
**If there are any issues regarding your order and its confirmation you will be contacted by NZ Mint directly.