Delivery & Returns
New Zealand Mint Delivery Policy
New Zealand Mint deliveries must be to a physical residential or business address, unfortunately we do not deliver to Post Office Boxes. Please include a day time telephone number with your delivery details in case we need to contact you. All orders are sent from New Zealand Mint during normal New Zealand business hours.
Delivery costs are applied to your order in the shopping cart, the costs will be in the currency selected.
In the unlikely event of a delay with your order, you will be contacted by email regarding expected delivery time.
Delivery within New Zealand:
Delivery to any destination in New Zealand will be by courier. Please allow 3 – 5 business days for delivery of your goods, a dispatch email will be sent when the goods are dispatched.
Rural Delivery anywhere in New Zealand may incur additional freight costs; we will contact you prior to goods being dispatched if there are additional costs.
For orders delivered outside of New Zealand, the following delivery time will apply.
Courier Express Delivery Exclusions:
Returns and Exchanges Policy
New Zealand Mint is dedicated to providing quality products and services to our customers. We hope you will like what you have ordered, but if something isn’t right, please let us know.
The act states that goods must be of acceptable quality and match the description that we have given you. New Zealand Mint will repair, exchange or refund the original purchase price, any faulty or damaged goods that have been purchased online through our website, where the fault or damage is articulated within 14 days of receipt of the order.
In the case of returns, please email firstname.lastname@example.org.
Please make your product selection carefully. In line with the Consumer Guarantees Act, New Zealand Mint is not obliged to refund for Change of Mind purchases. Unfortunately, you are not entitled to a refund where you have buyer’s remorse, or you subsequently find a cheaper price elsewhere.
New Zealand Mint
Please contact our friendly customer service team if you have any other questions regarding delivery, exchanges or returns: email@example.com