Delivery & Returns
Shipping & Delivery
New Zealand Mint deliveries must be to a physical residential or business address, we do not deliver to Post Office Boxes.
Please include a daytime mobile/phone number with your delivery details in case we need to contact you. All orders are sent from New Zealand Mint during normal New Zealand business hours.
FREE SHIPPING applies for all online orders worldwide. Excludes all bullion products.
In the unlikely event of a delay with your order, you will be contacted by email regarding expected delivery time.
New Zealand (3 – 5 Days)
Delivery to any destination in New Zealand will be by courier.
Please allow 3 – 5 business days for delivery of your goods. A confirmation email will be sent when the goods are dispatched.
For orders delivered outside of New Zealand the following delivery time will apply:
|Area||Courier Express||Untracked Post
(applies to all coin notes sold individually, without a box or album)
|Australia (Zone A)||4 – 8 working days||5 – 20 working days|
|South Pacific (Zone B)||4 – 7 working days||5 – 20 working days|
|East Asia & North America (Zone C)||5 – 8 working days||7 – 20 working days
Customers in Canada: please note we have seen significant delays in the Canadian mail system
|UK & Europe (Zone D)||5 – 8 working days||7 – 20 working days|
|Rest of World (Zone E)||5 – 8 working days||7 – 20 working days|
Please note: you may be subject to import duties, taxes and customs clearances levied by your country or other overseas authorities once your order reaches your country. These charges are not included in the price and not the responsibility of New Zealand Mint. You should contact your local customs office for further information on applicable duties, taxes, restrictions and fees.
Untracked Post Delivery to Canada/US
Please note, as of 15 June, 2020 all items will be shipped via tracked post.
For our customers in Canada, please note we have seen significant delays in the Canadian mail system. Orders prior to 15 June 2020 shipped via our untracked post option may take up to 10 weeks to arrive. The majority of customers will receive their order within 2-4 weeks, though approximately 30% of our Canadian customers are experiencing delays of up to 10 weeks.
For our customers in the US, we are also experiencing delays in standard post due to COVID-19 of up to 10 weeks. Although you may receive your order sooner, please expect unforeseen delays if you have ordered prior to 15 June 2020.
Courier Express Delivery Exclusions
- Courier Express delivery is available to most locations throughout New Zealand, however, customers on the New Zealand Rural Delivery Postal route should allow an additional 3 working days for delivery.
- Courier Express delivery timescale is based on orders placed before 3pm (New Zealand time), for orders placed after 3pm please allow an additional day for delivery.
- Courier Express delivery is not available on public holidays.
- These timeframes are subject to product availability. In the unlikely event that an item or all of the items in your order are no longer available we will contact you to notify you of the delay and offer alternative products if applicable.
- If any issues arise which mean we are unable to meet these timeframes we will let you know as soon as possible.
- If you fail to receive your parcel within 14 days of dispatch please notify us by email firstname.lastname@example.org.
Returns, Exchanges & Order Cancellations
New Zealand Mint is dedicated to providing quality products and services to our customers. We are confident you will like what you have ordered, but if something isn’t right please let us know.
New Zealand Mint trades under the regulation of the New Zealand Consumer Guarantees Act.
The act states that goods must be of acceptable quality and match the description that we have given you. New Zealand Mint will repair, exchange or refund the original purchase price of any faulty or damaged goods that have been purchased online through our website, where the fault or damage is articulated within 14 days of receipt of the order.
In the case of quality issue returns, please email email@example.com.
Please make your product selection carefully. In line with the Consumer Guarantees Act, New Zealand Mint is not obliged to refund or cancel orders for Change of Mind purchases. Unfortunately, you are not entitled to a refund where you have buyer’s remorse, have made a mistake during ordering, or you subsequently find a cheaper price elsewhere.
Please return goods to:
New Zealand Mint
48 Greys Avenue
Please contact us if you have any other questions regarding delivery, exchanges or returns: firstname.lastname@example.org.