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Delivery & Returns

Shipping & Delivery

New Zealand Mint deliveries must be to a physical residential or business address, we do not deliver to Post Office Boxes.

Please include a daytime telephone number with your delivery details in case we need to contact you. All orders are sent from New Zealand Mint during normal New Zealand business hours.

FREE SHIPPING applies for all online orders worldwide. Excludes all bullion products.

In the unlikely event of a delay with your order, you will be contacted by email regarding expected delivery time.

New Zealand (3 – 5 Days)

Delivery to any destination in New Zealand will be by courier.

Please allow 3 – 5 business days for delivery of your goods. A confirmation email will be sent when the goods are dispatched.

International Delivery

For orders delivered outside of New Zealand the following delivery time will apply:

Area Courier Express Untracked Post
(applies to all coin notes sold individually, without a box or album)
Australia (Zone A) 4 – 8 working days 5 – 20 working days
South Pacific (Zone B) 4 – 7 working days 5 – 20 working days
East Asia & North America (Zone C) 5 – 8 working days 7 – 20 working days
Customers in Canada: please note we have seen significant delays in the Canadian mail system
UK & Europe (Zone D) 5 – 8 working days 7 – 20 working days
Rest of World (Zone E) 5 – 8 working days 7 – 20 working days

Please note: you may be subject to import duties, taxes and customs clearances levied by your country or other overseas authorities once your order reaches your country. These charges are not included in the price and not the responsibility of New Zealand Mint. You should contact your local customs office for further information on applicable duties, taxes, restrictions and fees.

Untracked Post Delivery to Canada/US

Please note, as of 15 June, 2020 all items will be shipped via tracked post.

For our customers in Canada, please note we have seen significant delays in the Canadian mail system. Orders prior to 15 June 2020 shipped via our untracked post option may take up to 10 weeks to arrive. The majority of customers will receive their order within 2-4 weeks, though approximately 30% of our Canadian customers are experiencing delays of up to 10 weeks.

For our customers in the US, we are also experiencing delays in standard post due to COVID-19 of up to 10 weeks. Although you may receive your order sooner, please expect unforeseen delays if you have ordered prior to 15 June 2020.

Courier Express Delivery Exclusions
Important notes

Returns and Exchanges

New Zealand Mint is dedicated to providing quality products and services to our customers. We are confident you will like what you have ordered, but if something isn’t right please let us know.

New Zealand Mint trades under the regulation of the New Zealand Consumer Guarantees Act.

The act states that goods must be of acceptable quality and match the description that we have given you. New Zealand Mint will repair, exchange or refund the original purchase price, any faulty or damaged goods that have been purchased online through our website, where the fault or damage is articulated within 14 days of receipt of the order.

In the case of returns, please email admin@newzealandmint.com.

Please make your product selection carefully. In line with the Consumer Guarantees Act, New Zealand Mint is not obliged to refund for Change of Mind purchases. Unfortunately, you are not entitled to a refund where you have buyer’s remorse, or you subsequently find a cheaper price elsewhere.

Please return goods to:

New Zealand Mint
Level 1
48 Greys Avenue
Auckland
1010
New Zealand

Please contact us if you have any other questions regarding delivery, exchanges or returns: admin@newzealandmint.com.

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